So you've Won Congrats? Welcome to the ChompRewards Winners Circle family!

Once you have Won one of our giveaways, our team will carefully package your items and ship them within 24-48 hours Fresh from a locally sourced butcher. Always Freshly picked same day as delivery.

Your products will be sent via Refrigerated Courier, and then they should be safely in your patiently waiting hands the same day.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

All Prizes include FREE and fast delivery Australia-wide, no matter how many prizes you win.

Once your order is picked and packed, the magical journey from ChompRewards Premium Butcher Collection to your front door begins.  

All prizes (no matter how many you win) include FREE and fast delivery Australia-wide. You can expect your prize to arrive within 48 hours* from the day you win the prize it. Always Freshly picked same day as delivery.

*Please note: Although Refrigerated Courier Services quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date but the meat will always be fresh from the Butcher the day of delivery. 

Yay, time to celebrate – your Prize is on its way! After we pass your order to our Refrigerated Courier Services, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the tracking site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Think your Prize might be lost in transit? Although Refrigerated Courier Services quote us standard delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. but your Premium Giveaway will always be sourced locally on the same day as delivery.

If your Prize isn’t delivered within 48 hours*, please contact us and we can launch an investigation with our Courier.

*Please note: For any queries or issues related to your order, we recommend you first reach out to us directly. While we understand delays are frustrating, we are required to work within our courier services processes. Once you have contacted us directly, we can try and resolve any issues ASAP.

Oops, is your prize not being sent to the right address? We can absolutely help change this for you! Provided your prize has not shipped, please send us the new details and we can change this over for you.

If your prize has been shipped, don’t panic! You can still redirect it via the tracking link we provide on your shipping confirmation email.

*Please note: We can only send your prize to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

At this time, we only deliver our products locally to customers in Australia.

All our prizes are shipped right here in Australia, direct from local farms and butchers. Always Freshly picked same day as delivery.

This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.